Fair & Transparent Commercial Remedies
This return, replacement, and refund policy establishes transparent commercial remedy mechanisms for Hobrikbrand customers in situations involving manufacturing defects, transit damages, incorrect item delivery, or size mismatches across our Bags and Bedsheet collections.
7-Day Reporting Timeframe
Customers must notify Hobrikbrand within 7 calendar days of receiving their parcel. Submissions should include your order number, contact details, and clear photographs showing the defect, transit damage, or discrepancy.
Eligible Claims
Bags & Luggage:
- Broken zippers, pullers, or slider malfunctions
- Torn seams, faulty handle rivets, or stitching defects
- Torn fabric, surface abrasion, or punctured lining
- Hardware defect or broken strap buckles upon arrival
Bedsheets & Home Linens:
- Fabric weaving flaws, thread pulls, or manufacturing tears
- Major dye bleed, staining, or print misalignment
- Incorrect dimension delivered (e.g. Queen sent instead of King)
- Missing matching pillow covers in packaged set
Non-Eligible Claims
Claims cannot be honored if:
- Bedsheets have already been washed, laundered, altered, or used on a mattress.
- Bags show signs of deliberate mishandling, overloading, exposure to sharp objects, or chemical burns.
- Original brand tags, barcode labels, or protective dust-covers are discarded.
- Minor color variations occur due to monitor screen calibration (standard textile manufacturing tolerance).
Resolution & Refund Process
Our quality team inspects claims within 2 to 4 working days of submission:
- Direct Replacement: A brand-new replacement piece is dispatched free of charge via express courier.
- Store Credit / Refund: If a replacement is unavailable, an immediate store credit or bank refund will be processed to the original payment source or UPI account.
- B2B Trade Accounts: Commercial wholesale partners receive credit note adjustments applicable against upcoming consignments.
Pre-Dispatch Quality Assurance
Hobrikbrand maintains a strict 100% pre-dispatch physical inspection protocol for all bag zippers, stitching joints, bedsheet hems, and packaging cleanliness before any package leaves our dispatch hub.